Professional IT support is not simply just about fixing a problem when it occurs, it’s about response, resolution and prevention. Ultimately, your IT needs to be enabling your business not, holding it back. Knowing your IT systems are in safe hands is essential.
Support issues shouldn’t be treated in isolation. They may be symptomatic of a bigger problem that needs to be addressed. By understanding your entire system, not only can we solve problems quickly when they occur, but also prevent them from happening.
We partner with our customers. We get to know you and you us. When required, we’ll liaise with your suppliers and customers as an internal IT department would do. Making sure your best interests are served and pushing projects forward. Stepping in when you need us to.
We offer a range of support services that can be tailored to meet your business needs and budget. We pride ourselves on providing a customer focused, professional service. All support issues are recorded and customer systems accurately documented. We advise, deliver and support the technologies that drive business growth.
- Tailored monthly support packages
- PAYG support options
- Telephone, on-site and remote support
- Proactive maintenance
- Whole of system approach
- Regular review meetings
- 24/7 monitoring and alerting
- Resource (cost) optimisation (On-Premise and Cloud)
- Hardware and Software provision
- Asset management and disposal
- Security patching
- Data protection
Extras
- Out of hours support
- Loan equipment
- Equipment lease options
Getting started couldn’t be easier:
Business and IT review
We’ll collaborate with you to understand how technology can best support your business goals and assess the current state of your organisation’s IT support and services.
Recommend and Plan
We’ll make a series of recommendations, prioritising any urgent areas of concern and give you a series of options to suit your requirements, budget and timelines. We’ll also plan out how best to implement the solutions to limit disruptions to a bare minimum.
Execute
Once the plan and packages are agreed upon, we’ll roll out our services in the most efficient way possible. We’ll also hold periodic reviews with you to ensure your IT support and services remain relevant and reinforce your company’s direction.